The Editorial Services Manager provides editorial expertise for MSP client communications, ensuring vibrant, error-free content, produced on time to high-quality standards. This position is responsible for establishing editorial style guides, overseeing and directing content for newsletters and magazines, and editing all clients’ mass communications as needed.

LOCATION:
Rockville, MD (Possibility for Hybrid)

COMPANY:
MSP is a fast-paced association management company located in Rockville, MD with over 20 clients. Qualified candidate must possess 5+ years experience, be highly motivated, able to set and shift priorities as needed to meet deadlines, be capable of working independently and as a strong team player, have outstanding problem-solving ability, and be capable of handling multiple projects simultaneously. Association experience is a plus. Excellent benefits package.

JOB SPECIFIC DUTIES:

• I. Editing
  • Proof/edit all client mass communications—newsletters/magazines, brochures, ads, blast emails, meeting materials, website content, etc.
• II. Publications
  • Serve as managing editor for print publications
  • Work with client newsletter editors, committees, members, and others on the coordination of all articles and production schedules
  • Work with client editorial review committees on the solicitation and review of newsletter articles
  • Communicate editorial feedback with article authors
  • Work with the Marketing Director to establish production schedules, add schedules to Asana, and ensure that deadlines are met
  • Work with Production Managers on print and publication needs
  • Work closely with graphic designers on newsletters and publications to ensure accuracy of content (i.e. text, charts, and graphics) and adherence to branding
• III. Association Management
  • Work closely with other staff and volunteers to create high-quality publications and communications
  • Work with task forces, committees, and boards of directors as required
  • Help prepare materials required for board and other meetings

 QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each of the job specific duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/ or ability required.

• Bachelor’s Degree (B.A.) from a four-year college or university and an appropriate amount of experience to complement education
• Exceptional writing and editing skills
• Minimum of five years marketing experience (including any of the following: journalism, creative or technical writing, copyediting, proofing)
• Excellent computer skills. Experience with various software packages and platforms, which include but are not limited to Microsoft Office, InCopy, ISSU, GTxcel, Asana, Adobe Creative Cloud, etc.
• Ability to read, analyze, and interpret complex documents
• Experience working for an association is a plus
• Excellent interpersonal skills

Reports directly to the Director of Marketing

The Marketing Manager is responsible for the overall branding, messaging, communications, and developing of the marketing strategy for several of MSP’s clients.

SUPERVISORY RESPONSIBILITES: None

FLSA STATUS: Exempt (Salaried)

LOCATION: Hybrid – Rockville, MD

MSP is a fast-paced association management company located in Rockville, MD with over 20 clients. Qualified candidate must possess 4+ years experience, be highly motivated, able to set and shift priorities as needed to meet deadlines, be capable of working independently and as a strong team player, have outstanding problem-solving ability, and be capable of handling multiple projects simultaneously. Association experience is a plus. Excellent benefits package

JOB SPECIFIC DUTIES

I. Strategy and Marketing Plan Development

• Confer with staff to set goals for the client
• Research the market, competition, to determine the best outlets to gain visibility
• Develop marketing plan, strategy, and budget that will reach clients’ goals
• Secure marketing vehicles that will best deliver desired message (e.g. comprehensive campaign planning and execution, purchase banner ads, order mailing lists, schedule emails and social posts, etc.)
• Monitor the budget throughout the year to make sure it is not exceeded
• Monitor marketing results throughout the year to make sure they are reaching goals—adjusting them as needed • Report results of marketing campaigns, including regular analytics reporting

II. Promotional Materials and Newsletters

• Work with production manager on look and branding of all promotional materials
• Facilitate and manage the copy for all promotional materials and newsletters
• Proof, edit, and assist other staff members in writing copy for communications as needed

III. Website Development and Maintenance

• Update client websites on an as-needed basis
• Facilitate and manage the copy and create navigation for existing and new websites
• Work with web manager and web hosting companies on development and maintenance of websites, and complicated edits

IV. Association Management

• Act as client liaison and representative
• Work with client task forces, committees, and boards of directors as required
• Complete tasks assigned by committees
• Prepare marketing reports and recommendations for board of directors and committees
• Assist in serving members by responding to inquiries, providing information, and performing association management duties as required

 QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each of the job specific duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/ or ability required.

• Bachelor’s Degree (B.A.) from a four-year college or university and an appropriate amount of experience to complement education
• Minimum of five years marketing experience
• Excellent computer skills. Experience with various software packages and platforms, which include but are not limited to Microsoft Office, Adobe Creative Suite, Canva, membership databases, etc.
• Experience creating marketing strategy, marketing plans, budgets, implementing
  plans, and analyzing results
• Experience with website redesign a plus (WordPress experience a plus)
• Experience with social media and Hootsuite
• Excellent interpersonal skills
• Experience with an online eblast application (i.e. Constant Contact, Mailchimp, etc.)
• Experience with project management tools (i.e. Asana and others)
• Excellent customer service skills

Reports directly to the Director of Marketing

The Member Services Manager plays a key role in supporting member recruitment, retention, and engagement across multiple client associations. This position has significant interaction with members, prospects, volunteers, and staff, and ensures a high‑quality experience for all stakeholders. The ideal candidate is customer‑focused, detail‑oriented, and comfortable managing multiple priorities in a very fast‑paced environment.

SUPERVISORY RESPONSIBILITES: None

FLSA STATUS: Exempt (Salaried)

LOCATION: Hybrid – Rockville, MD

MSP is a fast-paced association management company located in Rockville, MD with over 20 clients. Qualified candidate must possess 4+ years experience, be highly motivated, able to set and shift priorities as needed to meet deadlines, be capable of working independently and as a strong team player, have outstanding problem-solving ability, and be capable of handling multiple projects simultaneously. Association experience is a plus. Excellent benefits package

JOB SPECIFIC DUTIES

Key Responsibilities

• Serve as the first point of contact for members, prospects, and staff.
• Answer incoming phone calls promptly and professionally.
• Respond to member inquiries in a timely and accurate manner.
• Accurately input and maintain membership data to ensure database integrity.
• Use databases to generate prospect lists and support recruitment efforts.
• Coordinate the annual dues process, including invoicing, payment reconciliation, and receipt generation.
• Ensure membership information on websites and online platforms is current and accurate.
• Prepare member reports and fulfill staff requests for membership data.
• Communicate membership activity updates to internal teams.
• Prepare and send membership kits and informational materials.
• Staff client association exhibit booths at trade shows and industry events.
• Manage and oversee certificate and certification programs for client associations.
• Manage publications inventories and process publication sales.
• Stay informed about client association activities, policies, and services.
• Provide administrative support to Boards and committees.
• Work within client budgets and scopes of work.
• Maintain inventory of letterhead, supplies, and printed materials; order as needed.
• Coordinate event registrations, including creating and testing online forms, entering registrations, sending confirmations, and printing badges.
• Assist with meeting preparation and onsite support, including onsite registration.
• Ability to stand for extended periods and lift up to 50 pounds for event logistics.
• Perform additional duties as assigned to support client and department goals.

Position Requirements

• 3–6 years of experience in association membership; chapter experience a plus.
• Bachelor’s degree preferred or equivalent relevant experience.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Strong database management skills; experience with MemberClicks preferred.
• Excellent verbal and written communication skills.
• High degree of accuracy and attention to detail.
• Strong organizational skills with the ability to manage multiple priorities.
• Professional, personable, and diplomatic customer service approach.
• Ability to work independently, multitask, and meet deadlines.
• Positive, collaborative, team‑oriented attitude.
• Proven project management experience.
• A well‑presented and professional demeanor suitable for client‑facing environments.
• Ability to travel as needed for meetings, trade shows, and client events.

Reports directly to the Senior Vice President, Membership

The Website Manager oversees the strategy, functionality, performance, and ongoing enhancement of the organization’s digital presence. This role manages multiple CMS platforms—including Personify (MemberClicks) CMS, Momentive (YourMembership) CMS, and WordPress—ensuring each system supports a secure, accurate, user-friendly, and visually engaging web experience. The ideal candidate brings strong technical website management skills, front‑end development experience, and a solid understanding of UX, accessibility, and design.

SUPERVISORY RESPONSIBILITES: None

FLSA STATUS: Exempt (Salaried)

LOCATION: Full-Time/Hybrid – Rockville, MD

The Website Manager oversees the strategy, functionality, performance, and ongoing enhancement of the organization’s digital presence. This role manages multiple CMS platforms—including Personify (MemberClicks) CMS, Momentive (YourMembership) CMS, and WordPress—ensuring each system supports a secure, accurate, user-friendly, and visually engaging web experience. The ideal candidate brings strong technical website management skills, front‑end development experience, and a solid understanding of UX, accessibility, and design.

Core Responsibilities

Website & CMS Management

• Serve as the primary administrator for Personify (MemberClicks) CMS, Momentive (YourMembership) CMS, and WordPress.
• Build, update, and maintain webpages, templates, navigation menus, and content modules across all platforms.
• Manage secure content, member‑only pages, and data-driven components unique to each CMS.
• Ensure brand consistency, content accuracy, and a cohesive user experience across all digital properties.

Web Development & UX/UI

• Implement enhancements using HTML5, CSS3, and basic JavaScript.
• Improve navigation structure, layout design, responsiveness, and accessibility (WCAG).
• Apply UX/UI best practices to optimize user journeys and engagement.
• Execute creative design updates that support visual quality and organizational goals.

Content Coordination

• Collaborate with departments to gather, organize, and publish content across CMS platforms.
• Maintain editorial calendars for updates such as news, events, and resources.
• Ensure all content aligns with style guidelines, brand standards, and accessibility requirements.

Performance, Analytics & Optimization

• Monitor site performance, uptime, SEO rankings, and user behaviors.
• Use analytics tools to generate dashboards and insights for leadership.
• Recommend and implement improvements to enhance engagement, conversion, or visibility.

Security & Quality Assurance

• Conduct regular audits for broken links, outdated content, and accessibility issues.
• Coordinate CMS updates, plugin/module updates, and vulnerability patches—especially within WordPress.
• Ensure hosting, SSL certificates, and DNS records are properly maintained.

Technical Support & Vendor Coordination

• Provide Tier 2 support for all website-related issues.
• Coordinate with Personify, Momentive, and WordPress hosting/support vendors as needed.
• Manage external developers, designers, or contractors.

Required Qualifications

• 2–4 years of professional experience in website management or digital content administration.
• Hands-on experience with Personify (MemberClicks) CMS, Momentive (YourMembership) CMS, and WordPress (experience with all three strongly preferred).
• Strong proficiency in HTML and CSS; basic JavaScript experience required.
• Familiarity with UX, responsive design, and WCAG accessibility standards.
• Experience with analytics platforms (e.g., Google Analytics) and SEO basics.
• Proficiency with design tools such as Canva, Adobe Creative Cloud, or Figma.
• Strong troubleshooting skills and ability to manage multiple web platforms simultaneously.

Preferred Qualifications

• Experience with AMS/CRM structures behind MemberClicks or YourMembership.
• Knowledge of WordPress plugins, theme management, and page builders (e.g., WP Bakery, Beaver Builder, Elementor, Gutenberg).
• Understanding of DNS, hosting environments, domain management, SSL certificates, and security best practices.
• Experience with API or embedded integrations across CMS platforms.

Work Environment & Benefits

• Onboarding: First 90 days in-office for training and system immersion.
• Hybrid Schedule: After a successful 90‑day probationary period, the position is eligible for 3 days working in office and 2 days working from home.
• Organization-issued laptop and essential peripherals provided.
• Opportunities for professional development in web design, UX, and digital strategy.
• Medical, dental, vision insurance
• 401(k) with a generous match
• Company provided life insurance, accidental death and dismemberment

Reports directly to the Director of Information Technology